Terms & Conditions

Company Details:

Our email address is: info@craftyindividuals.co.uk

Our telephone number is: +44 (0)1642 789955

Our postal address is: Crafty Individuals, 7 Sideling Tails, Yarm, Stockton-on-Tees, TS15 9HT. *However please be aware that we don’t have the facilities to accept personal visits at this address.

Copyright:

Crafty Individuals are delighted to be an ‘Angel’ company and you are welcome to use our products to create with, and incorporate into your handmade items, which you may then sell. However all of our own original design artwork is the sole property of Crafty Individuals, and any unauthorized use of our product designs, or indeed site content could result in legal action being taken.

Privacy:

Your personal information is kept private and secure, and we won’t share your details with any third parties. We do not store your card details or any financial information about you.

Payment:

We accept most types of credit/debit cards as well as Paypal payments. You can also pay by sending a cheque with a written order in the post.

Shipping:

We aim to despatch your order quickly and efficiently at all times, usually within a few days, and very often the same day. Our postage rates are as set out in our website, and the charge should be shown on your order confirmation at the checkout.

We ship to the UK and the Europe, plus most other countries Worldwide, and we strive to keep our shipping charges as low and as near to cost as possible at all times.

Customer Satisfaction:

We are determined to provide top quality products and a great service at all times. However if you are unhappy with the quality of a particular product please return it for an immediate full refund.

VAT:

The prices displayed on the website are inclusive of Vat at the current rate. Vat is charged at the current rate of 20% for orders shipped within the UK and Europe. VAT will be deducted for items shipped outside of the EU.
Please note: You are responsible for any Customs and Import Duties that may arise when packages from us reach your own country. Please contact your local customs office for further details.

Contact Us: info@craftyindividuals.co.uk